Terms & Conditions

PAYMENT

To secure your order, a 50% non refundable deposit is required. The remaining amount must be paid 2 weeks prior to the agreed pick up or delivery date. If this does not occur, you will receive a kind reminder to pay within the next 24 hours. Failing to do so will result in an automatic cancellation of your order and your deposit will not be refunded.

REFUNDS

Once payment is made your order is confirmed. Cancelling an order will result in the loss of your deposit. This is due to being a small business and by taking on your order, I have had to say no to someone else. 

CHANGES TO YOUR ORDER

PICKUP PROCESS 

The date / time of your pick-up will be discussed when your order is placed. If this needs to be changed, please reach out as soon as possible. While we would love to accommodate everyone, please be mindful that our time is precious and we can't always guarantee to be here.

Once your order is picked up, the cookies are in your hands. Please ensure they are handled safely for the trip home. 

PHOTOS ARE FOR INSPIRATION

Any photos we receive will be for inspiration only and we will always try our hardest to match it whilst giving the cookies our own little splash of creativity.  Many of the photos that are sent our way are from other cookie artists we know so to respect them and their work, we will never copy a design. 

COVID

If your event is affected by COVID, please be reassured that cookies are able to be frozen for up to 2 weeks and will remain fresh for your rescheduled event. 
Unfortunately, NO refunds are available due to your order already being completed. 

SHIPPING

I ensure to do my best in securing and packaging your cookies with all that extra protection to make their way safely to you. Unfortunately, no matter how much fragile tape is stuck to your parcel, we can not guarantee that they will be handled with the love and care they deserve once they leave us. If breakages do occur, it is a non refundable risk that you take and it is out of my hands. Express shipped orders will always be sent earlier to ensure that they get to you in time. With that said -  I can not control any postage delays that are caused by the environment or Aus Post and no refunds will be available.

ALLERGIES

Your cookies are made in a kitchen that may contain traces of nuts and other allergens.
All cookies contain gluten, dairy and eggs.

COOKIE CARE

All cookies will be heat sealed and remain fresh for 8 weeks when stored correctly. Do not refrigerate and keep out of direct sunlight. Cookies may begin to soften if kept in a space with high temperatures.